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TERMS
Below are our terms and conditions. Please contact us if you have any queries.
DISTANCE SELLING - YEAR 2000 REGULATIONS
You have the right to return any item ordered via this website for no reason and
without penalty for a refund. This excludes consumables and used items. If you
wish to return an order please email us. To return an unwanted order you must
give us notice within seven working days starting on the day after the day that
you received the goods from us. Alternatively, you can phone on +44 (0)7968
737 085 or email us at returns@ukdancerecords.com
stating your order ID number and cancellation instructions. We shall refund the
total amount of money paid by you for the goods, less any costs to collect the
goods if required, within 30 days starting with the day on which we receive notice
of cancellation in writing from you and subject to the goods being correctly returned
as detailed below.
OUR RETURNS POLICY
Vinyl and CDs
In addition to your statutory rights we allow the return of any goods within 7
working days of you receiving your order for exchange or a credit note.
Damaged / Defective Goods
Notification of receipt of damaged or defective goods must be received within
seven days of the date of delivery. Goods can then be returned for replacement.
Goods found not to be defective will be returned and the extra carriage costs
will be charged to you.
Returns Procedure
Returns must arrive in the original manufacturers packaging and must be shipped
the same way it was dispatched to ensure sufficient shipping insurance cover.
You will be responsible for all postage costs for returning any item(s). Please
include a full description of the reason for the return and any other requirements.
PAYMENT INFORMATION
The shopping basket can be used to assemble your order whichever payment method
you choose. The checkout page will offer options to pay by credit card or to print
out your order to post to us with the payment method of your choice. The options
are as follows.
Option 1 : Order with credit cards by secure server.
Option 2 : Print out your order and send it to us by post or fax.
Option 3 : Order by regular email.
We accept the following major credit cards: Visa, Access, Mastercard, Delta, Switch,
Solo. There are no credit card surcharges.
Pay by Cheque
Crossed, drawn on a UK bank and paid in Pounds Sterling. Please make all cheques
payable to: UKDanceRecords.com Ltd. Allow seven working days for cheque clearance.
Pay by Euro Cheque
We accept Euro Cheques from all European countries, payable in Pounds Stirling.
Pay by UK Postal Order
This is a safer alternative to sending cash through the post and is automatically
insured from loss.
Direct Money Transfer
You can wire money directly to our bank account. Your local bank or post office
will provide you with full details. Our bank details are available on request.
If you fax or email us your receipt of payment, this will speed up dispatch of
your order.
Cash
We can only accept cash sent by registered post. Please note that we cannot be
held liable for any monies lost within the postal system.
TERMS AND CONDITIONS
Philosophy
To make every effort to ensure that the vinyl records we supply are of the highest
quality, fairly priced, reach you in good condition, and are delivered promptly.
Credit, Debit and Charge Cards
Credit, debit and charge cards are accepted without surcharge. However, we reserve
the right to deliver only to the cardholders billing address. You may be asked
to provide us with proof of your address at anytime. This is to prevent credit
card fraud. Use of stolen credit cards will result in international police notification
and court action in all cases.
Cheques
Personal or business cheques are welcomed but clearance is required prior to order
shipping. This can take up to five working days from when we receive the cheque.
Prices
We reserve the right to amend our prices without prior notice. All goods sold
are subject to the prices ruling at the time of ordering. We are not obliged to
supply goods to you until we have confirmed acceptance of your order.
Product and Availability
All orders and special offers are subject to availability. We stock over 3000
items and are sometimes dependent on our own suppliers to deliver stock. We will
always try to inform you if an item is not in stock at the time when you place
your order. We shall hold the order until all items are in stock unless you agree
to pay additional shipping charges.
Vinyl and CDs
All vinyl records, and CDs, are brand new
Purchasing From Us
By submitting your order, you are offering to buy the goods. We will only use
your personal details for the purposes of supplying those goods and will only
pass those details on to the delivery sub-contractor. Customer credit cards are
only charged when your order is ready for dispatch. No property or title of the
goods shall pass from UKDanceRecords.com to the customer until payment has been
received in full.
UK Customers
If your goods do not arrive within three days of dispatch, first call or email
us to confirm your order has been shipped. Normal delivery time after dispatch
is approximately one to two days.
Overseas Customers
If your goods do not arrive within eight days of dispatch first contact us to
confirm that your order has been shipped. We can not investigate lost or missing
parcels until eight days have elapsed.
Shipping
All records are mailed in strong cardboard envelopes and CDs are sent in protective
Jiffy envelopes. These are sent by recorded delivery where possible. All other
orders are shipped in appropriate strong packaging.
Shipping Charges
Will be calculated on the website for online orders, or quoted by telephone when
ordering by mail order.
Import Duty and Taxes
It is your responsibility as the customer to pay all applicable customs fees and
taxes for your country.
General Information
We may refuse to take your orders if we feel you have been false in your information.
We reserve the right to amend our terms and conditions at any time without prior
notification. We do not distribute customer details or e-mail addresses to third
parties. Marketing emails are only sent to consenting mailing list subscribers
and your details can be removed at any time. Contracts between us and you shall
be governed by English law and the courts of England and Wales shall have non-exclusive
jurisdiction over any dispute.
Customer Services
If you are not happy with your order or the service you have received you may
contact our customer services department by telephone on +44 (0)7968 737 085 (calls
are charged at standard national or international mobile rates). You may call
in between the hours of 10 am and 5 pm, Monday to Saturday or you can email us
at cutomerservices@ukdancerecords.com.
We will do our best to reply promptly.
The terms of this contract do not affect your statutory rights as a consumer.
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